Order & Delivery
Standard and Express Courier:
Your order will be returned to our warehouse after 3 unsuccessful delivery attempts.
POPStation:
Uncollected orders will be returned to our warehouse in 7 business days.
Please note that parcels cannot be redelivered after they have been returned to our warehouse. The orders will be considered returns and will be refunded only in the form of store credit.
You will not be able to amend your delivery information once your order is placed, but we’ll try our best to help. Please drop us a message here as soon as possible.
Just a heads up - shipping delays may occur for delivery address amendments but we promise we will always try our best to minimize this.
If we're too late and your order has been delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!
If you did not receive an order confirmation email within 30 minutes, it is very likely that the order was unsuccessful and will be canceled automatically. We recommend placing a new order as soon as possible to avoid the disappointment of your favored items going out-of-stock!
Alternatively, you can always check your order history here.
We know you’re excited for your parcel to arrive!
1st go to the Track My Order
then enter your Order ID and Billing email to Track your order submit Track button.
Order ID: Found in your order confirmation email.
Billing email: Email you used during checkout.
Return & Exchanges
Exchange Policy for Online Orders
Online purchases can be exchanged in any Love, Bonito Singapore physical stores within 30 days from the date of delivery. Kindly note that exchanges can only be done for the same item but in a different colour/size.
Please make sure that your item(s) are unworn, unaltered and still have the tags intact.
The following categories are not returnable: Sale items, panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.
Once an exchange for an online order has been made, it cannot be further returned for Store Credit.
Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return instead. You will be refunded in the form of store credit, which can be used on your next purchase.
We're incredibly sorry you received a defective item! 🙁
Please drop us a message here within 30 days from the date of delivery with the following info
- Your Order Reference (e.g LBSGXXXXXXXXX)
- The product code of the defected item (You can find this information on your returns form enclosed in the parcel or in your Order Confirmation email e.g. HY1234-001-XS)
- Photo of the defect
Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.
For defective items, you will be sent a return postage label to return your order.
Please make sure your items are unworn, unwashed, unaltered, and still have their tags on. We recommend returning the defective items only via our prepaid postage label, as any charges incurred for using other modes of delivery won't be reimbursed.
*Variation of 1 inch in measurements will not be counted as a defect.
Payment & Discounts
For online orders: We accept payment via Visa, Mastercard, American Express, PayPal, Google Pay, PayNow and ShopBack. Take your pick!
